Terms of Service - Pointed Services

Effective Date: November 21, 2025

Welcome to Pointed Services, Inc. (“we,” “us,” or “our”). By accessing our website or engaging our services, you agree to the following Terms of Service. Please review these terms carefully, as they govern all projects, communications, and service engagements with our agency.

1. Use of Our Website and Services

You may use our website for lawful, informational purposes only.
You agree not to interfere with the functionality, security, or accessibility of our systems or content.
Content on our site does not guarantee results or replace expert advice unless stated in a formal service agreement.

2. Service Engagements

By hiring Pointed Services, Inc., you agree to:

Provide accurate and timely information necessary to complete your project
Respond to proofing requests and revision rounds within agreed time frames
Approve or request edits in writing (email, portal submission, or ticket system)

Delayed feedback may impact project timelines and delivery dates.

3. Payment Terms

Project fees, retainers, or monthly service agreements must be paid according to the agreed terms before work begins.
Late payments may result in paused work until the account is current.
All fees are non-refundable once work has begun.
Ad spend budgets (Google, Meta, etc.) are billed separately and must be funded directly by the client.

Chargebacks for completed or in-progress work are strictly prohibited.

4. Revisions & Approvals

Unless otherwise stated in your service package:

Projects include a reasonable number of revision rounds (typically 2)
Additional revisions or scope changes may incur additional fees
Final approval of any designs, ads, copy, or web pages confirms that the deliverable is accepted “as-is”

Once approved, we are not responsible for errors, omissions, or client-provided content.

5. Client-Provided Content

You agree that any content, images, branding materials, or data you provide:

Belongs to you or you have the legal rights to use it
Is accurate at the time of submission
Does not infringe on any intellectual property rights

Pointed Services, Inc. is not responsible for verifying or correcting inaccurate client content.

6. Intellectual Property & Ownership

Agency-Owned Materials

Unless stated otherwise in a signed agreement, Pointed Services, Inc. retains ownership of:

Drafts, templates, internal tools, workflows, funnels, and CRM automations
Proprietary designs, code frameworks, and marketing systems
AI-generated assets created by the agency for internal use or development

Client-Owned Deliverables

Upon full payment, clients receive rights to final approved deliverables, including:

Website designs, branding materials, ads, graphics, and approved copy
Campaign assets created specifically for their business

Raw files (PSD, AI, Figma, etc.) are provided only when included in the scope or purchased as an add-on.

7. Communications & Consent

By providing your phone number or email, you agree to receive communications from Pointed Services, Inc.

You may opt out of marketing emails using the unsubscribe link
You may stop SMS communications anytime by replying STOP

Standard carrier rates may apply.

8. Third-Party Platforms

Pointed Services, Inc. may use or connect third-party platforms such as Google, Meta, TikTok, Go High Level, CRM tools, hosting providers, or analytics services.
We are not responsible for:

Outages, delays, or issues caused by third-party platforms
Platform policy changes
Suspension or rejection of ads, content, or listings

All third-party terms apply in addition to ours.

9. Website Development Terms

For website builds and redesigns:

Clients are responsible for providing hosting, domain access, and login credentials
Any delays in delivering assets (logos, copy, branding, images) may extend timelines
Pointed Services, Inc. is not responsible for hosting performance or third-party plugin issues

Maintenance plans are optional and not included unless formally stated.

10. Limitation of Liability

To the fullest extent permitted by law, Pointed Services, Inc. is not liable for:

Loss of revenue, sales, or business as a result of website downtime, ad performance, or marketing outcomes
Technical issues, data loss, or unauthorized access beyond our reasonable control
Any results or outcomes not explicitly guaranteed in writing

All services are provided “as is” without warranties, express or implied.

11. Termination of Services

We reserve the right to terminate any service engagement if:

Payment is not completed
A client is unresponsive for extended periods
A client engages in abusive, unethical, or unlawful behavior

Clients may terminate recurring agreements with proper written notice per the contract terms.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any disputes shall be resolved in courts located in Riverside County, California.

13. Updates to These Terms

We may update or revise these Terms at any time. When changes occur, the “Effective Date” at the top will be updated. Continued use of our website or services means you accept the revised Terms.

14. Contact Us

For questions about these Terms of Service, please contact us:

Pointed Services, Inc.
Email: info@pointedservices.com
Phone: 760-396-8029
Address: PO Box 2258, Palm Desert, CA 92261